Our ultimate goal is to make you happy with a high-quality tool that will enhance the joy of pompom making.
We set out to make the best pom pom maker in the world.
It’s important for us that this tool becomes your trusted companion for life.
If you’re not happy with Pom Maker for any reason, just let us know!
We’re here to help you and address your questions and issues.
If you’re still not happy after our help, we’ll send you a free return label* and issue you a full refund for the item.
Just let us know within 30 days.
*Free shipping label is for US & UK orders only.
For international customers, we may ask you to send it with your local service and give us a receipt for reimbursement.
If any part of your Pom Maker ever breaks, just contact us.
We’ll send you the part for completely free with free shipping.
If you lose a part, we’ll also send you a free part with just a small shipping charge.
Your Pom Maker is your tool for life!
For replacement parts, there’s no time limit. If you own it, you’ll be covered.
Just note this is for lost or broken parts, not the whole. : )